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"There is no greater compliment we can have as a company than the referral from a satisfied client. We will continue to strive to earn your business."



 
  Letters and reviews from Residential Elevators customers:  
  J. B. Jones Jr., PE, SE- Homeowner - Columbia, SC
"Your Sales Representative and his crew recently installed a Residential Elevator in my home in Columbia SC. I wanted to take a minute to drop you a quick note to let you know how professional he and his crew were.
This elevator was being installed so that my elderly father could move in with us, and as such time was of the essence. He agreed to an aggressive schedule for the install and delivered exactly as he promised.
His crew was extremely polite and professional and treated my house as if it were their own. They left things spotless.
I could go on and on, but just wanted to send you a few quick thoughts to let you know how happy we are with our elevator and with the service that he and his crew gave us."
 
  R. Calvagna- Paskoski Construction - Miami, FL
"I wish I could take more time like this to send more emails to other companies to express my appreciation with any/all subcontractors, unfortunately that does happen very often if at all. I’m typically not the kind of person to do this however your men made it impossible not to, that said I just wanted to take a minute to let you know that my experience starting with your Sales Rep, and to your two Installers that have been out here for the last three days are the kind of men “any” company would be proud to have. They did outstanding work with an outstanding attitude.
Thank you for making life easier on this project."
 
  D. & L. Klein - Homeowners - Atlanta, GA
"Now your Sales Representative falls into a higher category. He totally guided the carpentry company in order to make sure everything was proper in order to make the installation process run smoothly......
On a different note the craftsmen in your shops, do top notch work. Everything from the welds to the carpentry are truly excellent work. And I would know. I used to own a midsize architectural woodworking company and know quality detail work when I lay my eyes on it......
I have been in the construction related industries for over 43 years and am a licensed Electrical/Mechanical Engineer (retired). I know an exceptional mechanic after I’ve seen him perform and your Installer falls into that category.... " Read More
 
  D. Chernesky - Homeowner - Granite Falls, NC
"I just want to thank you and your great team of employees for two jobs well done! I will always highly recommend Residential Elevators." Read More
 
  P. Harrison - Homeowner - Bay Saint Louis, MS
"I do want to relate for the record my sincere gratitude that your company’s hustle demonstrated when our elevator temporarily broke on March 9th." Read More
 
  B. Swoveland - Homeowner -Placida, FL
"Here's my thanks for a job well done. Your ServiceTechnician could not have been more cooperative and understanding. The problem with my elevator was intermittant, but he patiently worked the elevator until it (finally!) reproduced the problem. Then he patiently went about fixing just about everything that could possibly make it malfunction. Now, quite a few days later, the elevator has continued to operate perfectly.
Our problem was a unique one. Your Technician worked until he solved it. My thanks to him and to REI for following through with the warranty repairs."
 
  M. Palace - Homeowner - Satellite Beach, FL
"We hired your company to do our elevator. We have had a few problems with the elevator. Your Service Technicians have been here at our home all day today. They did not stop. They worked hard hour after hour after hour without pause. We are very impressed with their work ethic and professionalism. I am extremely satisfied with their work and will most certainly use Residential Elevators, Inc. (REI) for future projects. We will also recommend REI to our clients, customers, friends and family. Thank you."
 
 

The Donalds - Homeowners -St. George Island, FL
"Our new elevator was recently installed in an existing shaft and knowing nothing about elevators we relied on your Sales Rep and his expertise. He was outstanding to work with, personable, knowledgeable, and an expert in this specialty field. ........ Our overall experience with Residential Elevators has been very pleasant and we have already recommended your company to our neighbors and friends." Read More

 
  J. Phillips - Field Superintendent - Croom Construction Company - Vero Beach, FL
"Good morning my friend, what an absolute pleasure to work with your guys, elevator looks Awesome."
 
 

J. Reny - Florida President, Ashton Woods Home Builder - Orlando, FL
"I wanted to take a moment to say thanks. My wife and I really enjoyed working with you on this project.
Everything went very smoothly and your attention to detail and professionalism was greatly appreciated. The elevator has surpassed our expectation and these days that’s really hard to do.
Thanks again and let me know if I can ever help you with anything."

 
  F. Lang, Ph.D., PHC - Palmyra, VA
"I just wanted to write a short note to make your company aware of the level of customer service that two of your employees demonstrated on June 11th. Residential Elevators Service Technicians were in our home today to repair our elevator due to a lighting strike in our back yard. They were both courteous and helpful as they explained what they needed to do and how the programming was updated. They are both a credit to your firm and please recognize their efforts."
 
 

B. Nantz - Homeowner -Nebo, NC
"At the beginning of 2014 we reached out to your Sales Rep after being extremely frustrated with other elevator manufacturers.
....... Again, our interactions with REI have developed into a real relationship that we appreciate. We recently shared our very positive experience with other home builders who are exploring using REI elevators and we told them of our unqualified recommendation of REI. " Read More

 
  W. & B. Feagan - Homeowners - New Smyrna Beach, FL
"The Residential Elevators Technician who services our elevator is always very knowledgeable, courteous, patient, and ethical. He had worked late into the evening when we know he has a long drive home to his family, never making us feel we are too much trouble. We would like to properly thank him and let you know he is an excellent Representative of Residential Elevators."
 
 

E. Skillern - Homeowner - NC
"Your Service Technician should be commended for the service/repair job he did for me. After diagnosing the problem and working to execute the repair He discovered that he did not have the part that would fix the problem. Instead of simply leaving the job incomplete, he contacted another technician who fortunately had the required part. At about 5:00 pm he coordinated to pick-up the part from the other technician and returned to my home at about 7:00 pm to complete the repair job.
I haven't seen an employee strive to provide this level of customer satisfaction in over 20 years!! He should be commended for his work ethic and showcased throughout the company to show others what customer service and customer satisfaction looks like."

 
  J. Rosen - Homeowner -New York, NY
"I want to thank you so much for your excellent service, excellent product, and the excellent experience I had with Residential Elevators. I look forward to working with you on my next project, and of course referring you to my friends and colleagues." Read More
 
 

J. K. Francis -Quality Building, Virginia Beach, VA
"I have been a custom builder for 25 years, doing 4-5 elevators per year. I must say you have a good product and I am real happy with the service provided by your Sales Rep. I don’t know your crews by name, but the process is seamless. They come in, get the job done and are out and I have never had an issue with any inspection."

 
  L. & B. Saunders - Homeowners -Merritt Island, FL
"The installation of our Residential Elevator was just completed on Friday and we want to tell you how pleased we are with your Company. Everything from sales to installation was beyond our expectations." Read More
 
  J. & N. Pusley - Homeowners - Texas
"I don't think I ever told you how much I appreciate all the help you gave us on our elevator project. I know we had some challenges but without your help I don't think we would have had a positive outcome. Norma and I really appreciate all that you did. Our elevator is still working very well and we are very happy that we have it to utilize.
I hope this finds you doing well, and I want to wish you a very Merry Christmas and a Happy New Year.
Thanks again for all your help"
 
  A. & J. Kaczor - Homeowners - St. Augustine, FL
"The installation of our Residential Elevator is complete and I am very happy to say that both the Residential Elevator product and personnel have far exceeded our expectations." Read More
 
  D. Mahan - Homeowner -Bokeelia, FL
"As a result of the whole Residential Elevators experience from sale through installation, I will not hesitate to recommend Residential Elevators if the opportunity arises." Read More
 
  J. McIntosh - Homeowner
"I chose REI for our home elevator primarily because of the apparent quality of the end product, and because you manufacture almost all products in house and are not simply a distributor." Read More
 
  B. Bonde - Homeowner - Cardiff-by-the-Sea, CA
"It's approaching 5 years that we have had your elevator in our home. Us old folks use it constantly and love it." Read More
 
  J. Langbaum - Homeowner
"I just had to send you a note to tell you how you must be commended on the staff that you have. Your Service Technician couldn't have been better. He put down blankets, cleaned up, made sure that we were happy at the end and was a complete gentleman. He called to let us know when he was coming and that was very important to us.
He was in constant contact with me and handled our experience with your company in a very professional way.
I would recommend you company anytime."
 
  R. Cedrone - Homeowner - Denver, NC
"
I wanted to take a minute and compliment you on your team. From the initial sales process with your Sales Rep, your Installation Team and your Operations Manager - all handled themselves extremely professional while on site.
We had an issue with our installation and REI responded immediately by replacing the parts and taking the extra time to truly make it right. It is refreshing to see the integrity instilled in your people and your company.
Thank you for the extra effort."
 
  D. Kepes - Homeowner - San Antonio, TX
" Since the installation of our elevator, our REI Service Tech has consistently been available to us whenever we have required assistance. He is consistently: courteous, knowledgeable and positive." Read More
 
  C. Randolph - Homeowner - Newport, CA
"Thanks for Residential Elevators quick response to my service request.Your Service Team was extremely competent and pleasant with which to work. My service request was quickly diagnosed and corrected."
 
  T. & S. Mankus - Homeowners - Charlotte, NC
".... We love the addition of the elevator in our house and the experience was tremendous. Thanks to Residential Elevators, Inc. for making this happen. If you even need to show an elevator to a prospective customer, we would be happy to do so. Please feel free to use us as a very satisfied reference." Read More
 
  C.M. Harris, MD - Homeowner
"My wife and I had a service call several weeks ago by your excellent Service Technician. He was professional, informative, made us feel like we had known him forever, and even talked us into renewing our service contract. He is definitely a credit to your company and we wanted you to know how much we appreciate you sending him our way. We like our elevator and also have one in our home in Florida. The combination of excellent product and excellent service are a very nice package deal, indeed."
 
  Mrs. Handlon - Homeowner
"This morning your Service Technician came by to service our elevator. We were very pleased with his work. He did a wonderful job. He was really, really on top of everything. Thank you so much!"
 
  D. Bean - Burns Custom Builders, Winter Haven, FL
"Your elevator is one of the first things the Glass's show to everyone that comes to see their new home. ..... I know we will be doing more work in the future, because companies like yours make us all shine." Read More
 
  H. & S. McMillan - Homeowners, Columbia, SC
"I would like you to know how pleased my wife and I are with our amazing new elevator. ....... I cannot thank you enough. We hope you realize what a positive impact all of you have made on us." Read More
 
  J. Sprinkle - Homeowner, Tampa, FL
"We recently purchased a elevator from your company. It was a pleasure dealing with your Installation Mechanic. He was very professional, knowledgeable, answered all our concerns, and is asset to your company. He and his assistant were both very polite and represented your company very well. I would have loved to have had a employee like him when I was in business."
 
  F. Hollis - Homebuilder, Big Bear Lake, CA
"... They did an outstanding job from start to finish and they worked with precision and teamwork....
Should an elevator be required on any future projects, I will not hesitate to use your company once again." Read More

 
  D.Haigler (Robert Morgan Fine Homes)- Kiawah Island, SC
"I was extremely impressed with our latest elevator installation on Kiawah Island. Your Installer was extremely good and very professional. Thanks, and keep up the good work!"
 
  J. Strosnider - Strosnider Construction, Orlando, FL
"Just wanted to say thanks for helping me through the Elevator experience. Your attention to my job and being there on a weekly basis or whenever I had questions made the experience a stress free one. Your install Crew did a great job. They were very knowledgeable and experienced. They cleaned their work area and did not leave any trace that they were there except the work was completed. (RARE THESE DAYS) I definitely will recommend you and your company when another opportunity to build or remodel a house with an elevator arises. Thanks for helping me get my first elevator under my belt."
 
  J. Ackerbaum Cox - Homeowner, Orlando, FL
"Thank you for your professionalism and promptness in dealing with my elevator. To date, you have been the easiest vendor we have worked with on the house! I certainly would not hesitate to recommend you and your company to anyone in the future."
 
  C. Gronlund - Homeowner
"Your Serviceman was here today to service my elevator and I just had to write to let you know that he was such a gentleman and so professional. You do not run across servicemen or people for that matter that really care about what they are doing. He is a gem. I was beginning to believe that customer service was something from a by gone era and I was pleasantly surprised. He serves your company well. I will recommend your company to all my friends and I want him for all of my service appointments."
 
  COL(R) G. Payne - Homeowner - Apollo Beach, FL
" After 7.5 years of owning our Apollo Beach, FL home we finally had the elevator serviced. Your Service Technician arrived on time and was quick, thorough, and very knowledgeable of his trade. He patiently answered my many questions and allowed me to look over his shoulder to satisfy my curiosity. He is the type of technician that I wish all companies from different trade sectors will send to my home for service calls.
Thank you Residential Elevators and especially your Service Technician for getting our elevator working smoothly again. After 32.5 hard years of military service, having an elevator makes it a lot easier for me to carry loads between floors."
 
  R. Leal Homeowner - DeBordieu, SC
"I want to inform you of the excellent performance of the Installation Mechanics this week. They should be commended for their work. I praise you for hiring, training and retaining employees like them. You have an outstanding product installed by first-rate employees. My congratulations to you."
 
  J. DeLoach - Homeowner - Ninety Six, SC
"...We built our three story home and installed a hydraulic elevator from your company. Your Sales Rep has been with us from day one (planning, installation, and follow up). Fortunately, our referrals have led to other sales for R.E.I...." Read More
 
  M.J. Koval - Broker, Sandlin Team - RE/MAX Results Realty - Marco Island, FL
"..... You are certainly blessed to have such a caring, loyal and knowledgeable person on your team. I had no idea how amazing this Elevator was. ....." Read More
 
  W. Sessoms - SVP Cisco Systems
"I wanted to formally let you know the outstanding experience I had while working with your team at Residential Elevators. ..." Read More
 
  S. Elmer - Homeowner, Winter Park, FL
"Just wanted to let you know how pleased we are with our new elevator. Your Installer and his crew did an excellent job working with our contractor, Custom Renovation Specialists. Every step of installation went smoothly and the elevator is performing perfectly."
 
  J. Yule - Homeowner, Austin, TX
"Thank you. And I would like to pass along a note to let you know what a great job your two service techs did at the house. They were very helpful with my questions about the elevator and overall just did a great job! I wish more service people had attitudes like them."

 
 

C. & W. Scovanner - Homeowners
"..... We originally talked to a total of 4 companies and although Residential wasn't the least expensive, your product knowledge and orientation toward customer satisfaction was far superior to the other three company representatives." Read More

 
  Mr. & Mrs. C. Aiken - Homeowners - Ellijay, GA
"..... We would be happy to give recommendations to any of your future customers. We love our new elevator...." Read More
 
  Mr. & Mrs. M. LeBlanc - Homeowners - Houston, TX
"..... We have recently located to Houston, so it was refreshing to find a company whose services are prompt, thorough, and professional. REI filled that bill and then some. .....
we would highly recommend REI to anyone looking to purchase an elevator for their home." Read More
 
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